Update by user May 29, 2014
The power of social media!!!!
My father returned to Rick Woodson to confront them about what it actually took to repair his car. Evidently this review was effective as they refunded the cost of the engine mount replacement and the transmission repair performed at another shop. Sadly too little too late...
Original review posted by user Dec 29, 2013
The most unethical service department of any dealership in the valley.My 79 year old father took his 1999 Accord in for a "free" state inspection.
At that time the car was in perfect mechanical condition with around 100,000 miles. Technician rejected the car for cracked engine mounts, according to the Va. state police this is not on the list for inspection and certainly not cause for rejection. My father agreed to have the repairs made, after picking up the car he did not get 5 miles from the dealership when the check engine light came on and the transmission started slipping.
After returning to the dealership and inspecting the car they stated the transmission needed rebuilding. Remember this was a perfectly functioning car prior to the state inspection. No attempt was made by the dealership to take ownership of these issues and my father is left with a malfunctioning car. Sad part is this is the second time the dealer taken advantage of an elderly man.
My father also had a "free" state inspection done on his 2003 Oddessy van and was threatened with rejection for cracked engine mounts. I have been using Rick Woodson myself for 17 years.
We purchased two Accords and put 250,000 plus miles on both and servicing was done exclusively by Rick Woodson and must say the quality of service has deteriorated.In the future I will be buying from Duncan....
Review about: Unethical Practices.